Responsible Gambling
21bit Casino supports a safe and informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. If gambling stops being enjoyable or begins to affect your finances, relationships or wellbeing, it is important to take action and seek support.
Gamble for entertainment
Online gambling involves financial risk, and losses can occur. Only gamble with money you can afford to lose after essential living costs have been paid. Never use money set aside for rent, bills, food, education or other important expenses. Do not borrow money, sell possessions or use credit to continue gambling.
- Be at least 18 years old before opening or using a gambling account.
- Set a budget before you play and keep to it.
- Decide how long you will play before starting.
- Take regular breaks and avoid chasing losses.
- Never gamble when you are upset, tired, intoxicated or under pressure.
- Do not view gambling as a guaranteed way to earn income.
Tools to help you stay in control
Planning ahead can make it easier to keep gambling within safe limits. Where available, use the account controls provided by 21bit Casino to set deposit, loss or wagering limits, apply time reminders, take a break or request account closure. Limits should be chosen before you begin gambling and should reflect an amount you can comfortably afford.
Consider taking a break
If you feel your gambling is becoming difficult to control, request a temporary break or self-exclusion. During a self-exclusion period, do not attempt to open another account or use another person’s account. Contact customer support if you need help understanding the available account restrictions.
Signs gambling may be causing harm
Gambling may be becoming a problem if you spend more time or money than planned, chase losses, hide your gambling, argue with family or friends about it, neglect responsibilities, or feel anxious, guilty or distressed after playing. Repeatedly trying and failing to cut back is also a reason to pause and seek help.
- Keep gambling records and review your spending regularly.
- Tell someone you trust if gambling is affecting you.
- Remove access to gambling funds where appropriate.
- Ask for professional assistance rather than trying to recover losses by gambling more.
- Contact 21bit Casino support to discuss account restrictions or closure.
Finding support in Australia
Free and confidential support is available to people affected by gambling, including family members and friends. You can contact Gambling Help Online or a gambling support service in your state or territory for information, counselling and practical assistance. A qualified financial counsellor may also help with money concerns. If gambling has contributed to an immediate safety concern or emotional crisis, contact emergency services or an appropriate crisis support service without delay.
If you are concerned about someone else’s gambling, approach the conversation calmly, explain what you have noticed and encourage them to seek professional help. You are not responsible for covering gambling losses or managing another adult’s account. 21bit Casino staff can assist with account-related requests, but they cannot provide financial or medical advice.