Privacy Policy

This Privacy Policy explains how 21bit Casino collects, uses and protects personal information when you visit our website, create an account, make transactions or use our gaming services. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), where those laws apply.

Information we collect

We may collect information that you provide directly to us, information generated when you use our website, and information received from authorised third parties. The information collected depends on how you interact with 21bit Casino and may include your name, date of birth, contact details, address, account credentials and payment information.

Identity and age verification information, including documents or details needed to confirm your identity.
Account, deposit, withdrawal and transaction information.
Technical information such as your IP address, device type, browser, operating system and website activity.
Communications with our customer support team and information about your preferences.
Information needed to meet responsible gambling, fraud prevention, anti-money laundering and legal obligations.

How we use personal information

21bit Casino uses personal information to provide and administer our services, process transactions, maintain your account and communicate with you. We may also use information to verify your identity and eligibility, protect the security of our platform, investigate suspicious or unlawful activity, manage risk, improve our website and comply with legal and regulatory requirements.

Where permitted by law, we may send information about products, promotions or services that may be relevant to you. You can opt out of marketing communications at any time by using the unsubscribe option in the message or contacting us. Service messages, including security and account notices, may still be sent when necessary.

When information is shared

We may share personal information with service providers and professional advisers that help us operate the website and deliver our services. These parties may include payment providers, identity and age verification providers, technology and hosting providers, customer support platforms, auditors and legal advisers. They may only use information for authorised purposes and are expected to protect it.

Information may also be disclosed where required or permitted by law, to government or regulatory authorities, or to protect the rights, safety and security of 21bit Casino, our players or other people. Some providers may process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards are in place.

Cookies, security and retention

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and support security and marketing activities. You can manage cookies through your browser settings, although disabling some cookies may affect website features or account functions.

We use reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online service can guarantee absolute security. We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, regulatory, accounting and dispute-resolution requirements.

Your privacy choices and contacting us

You may ask us to provide access to personal information we hold about you, or request correction of information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding. In some circumstances, access or correction may be limited by law. You can also ask questions or make a privacy complaint by contacting 21bit Casino through the support channels available on our website.

We will review privacy complaints and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or privacy practices. The latest version published on this page applies from its stated update date.